Ph: (03) 5750 1000
Mon - Fri: 9am - 5pm
Sat: 9.30am - 11.30am
The Bright Medical Centre is open Monday - Friday 9am to 5pm, and 9.30am -11.30am on Saturdays (usually for emergencies only). The clinic is closed on Sunday.
Patients will be seen on an appointment system with appointments made every 15-20 minutes (three or four per hour). Urgent matters will be attended on an "as-needs" basis. If there is any undue delay in being seen, the reception staff will inform patients of the expected wait time. For example, all of our doctors cover the urgent care centre at Bright Hospital and may required at the hospital at a moment’s notice. Longer apointments are available if required and will be billed accordingly. See "What are your fees?" further down this FAQ page
If you attend the surgery and you require urgent medical attention, our practice nurse is available for triage. After your initial assessment a doctor will be briefed on your condition and the appropriate medical care will be taken. If you are at home and you have an emergency always call 000 for an ambulance. For after hours emergency please call 000 for an ambulance or contact Alpine Health Bright (the Bright Hospital) on 57550100. Bright Hospital staff will contact the doctor on call where necessary. Please note that out of hours consultations will be billed for services provided by the doctor.
Your medical record is a confidential document. It is the policy of this practice to maintain privacy and security of personal health information at all times (you can view our full policy here). This practice does not disclose your personal health information to third parties unless you have consented to this disclosure, or the disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent. Personal Health Information and your Medical record, may be collected, used and disclosed for the following reasons only:
If you have a complaint about our clinic, staff or doctors you can call our business manager, Peta Cherry, with your concerns or write us a letter. Very often, complaints can arise from a simple misunderstanding and can be quickly resolved by our manager. Of course, if you are not happy with our repsonse you can contact the Health Services Commissioner who will investigate the matter for you.
Please note, however, that any abuse towards staff will not be tolerated and you will be asked to leave the premises immediately, for your and our safety.
Although most problems are best dealt with in consultation, a doctor will always be available during normal surgery for emergency advice. Out staff are experienced in helping you decide whether the matter requires an appointment, urgent advice or a return phone call from your doctor. For non urgent advice, patients are asked to call back at the end of the current session. For example, 12:30 for the morning clinic and 5pm for the afternoon clinic.
You can send your request by email to us HERE. Your email will be transferred to your patient file and your doctor will access your request the same way they would any pathology results or specialist letters we receive for you. Please do not send matters of urgency via email as the best method of contact in this instance, is by telephone (03) 57501000
Yes we do but only in special circumstances eg palliative care. We much prefer that you attend the clinic where we have a much greater range of equipment to help us to look after you. To help make this process easy we ask that you call the surgery first thing in the morning so that your request can be organised. You may not get your regular doctor.
If you require medical treatment outside of our opening hours, please attend Alpine Health Bright (the Bright Hospital) where you will be triaged by the nurses at the hospital. If a doctor is required, the doctor on call will be contacted. If it is an emergency please call 000 for an ambulance.
Bright, Mount Beauty and Myrtleford participate in a rotating on call roster for the weekends. From Friday night until Monday morning, one doctor is on-call for all three towns. You should always attend Bright Hospital in the first instance. The staff will contact the duty doctor and you will be advised how to proceed.
It is very important that we have your up to date contact details at the surgery. If you move house, change phone numbers or receive a new Medicare card in the mail please ensure you let the reception staff know. It is also very important that you keep your doctor up to date with any changes to your health.
The Bright Medical Centre has reminder systems in place for lots of different health conditions with the underlying benefit of preventative care. If you have your PAP smear at our clinic, you will be placed on a reminder system and sent a letter when your next test is due. If you are over 75 years of age, you will be on a reminder system for an annual health assessment by our practice nurse. If you are a diabetic, have heart disease or cancer you may be placed on a reminder system for regular check-ups with your GP and other allied health personnel. It is important that you take notice of your reminder letters and ring to make an appointment when you get a letter.
Yes, you can. The Bright Medical Centre will always try to give you an appointment with your preferred doctor. On some occasions however, this cannot happen because your doctor is away, or your doctor is consulting at our medical clinic at Mt Hotham Medical Centre. In most cases, you will be able to see any doctor within 1-2 days for non-urgent routine appointments. You are also free to consult any doctor at this clinic and to change doctors within the clinic at any time - your new doctor will have access to all the records and notes made by the previous doctor. You can also ask that your notes are made confidential to only one doctor, although we don't generally recommend this, especially with vital information.
It is vital that you follow up all your test results by calling the surgery, even when you think they are normal. In this way, we can confirm that all tests have been completed and received here at the clinic. Your doctor will have explained to you the length of time it will take for those results to come in. Our staff can tell you what the doctor has said about your tests and whether s/he needs to see you again. For your privacy, they can NOT see the actual tests.
Our staff are instructed to call only the patients that require follow up appointments or further investigation. If the matter is urgent, your doctor will contact you directly.
On VERY rare occasions (less than once every 5 years), test results can get lost prior to being received by your doctor. For this reason it is essential that you call, every time you have a test, even to hear just a simple "Yes, they are all normal".
Your feedback is always welcome. We understand that most people attending the doctor’s are unwell and therefore our staff try to make everyone feel comfortable in the waiting room. The staff at reception are often the best people to give feedback to. The staff can often deal with issues as they arise.
We offer a range of services at the medical centre. Please see the Services page.
A free service is offered to doctors where an interpreter is required for a consultation for a non English speaking patient. This service is available through the Australian Government Department of Immigration and Citizenship. www.immi.gov.au or telephone 1300 131 450
This service is only available free for residents of Australia and not tourists.
We have a policy where you may be billed a standard consultation fee for a missed appointment. We expect that if you cannot attend an appointment you ring the surgery at least 24 hours prior to the appointment to cancel it. This frees up the appointment for another sick person.
If you regularly fail to attend appointments you may be asked to find another clinic.
Your GP is the best source of information about your medicines. If you are on multiple medications we will recommend a pharmacy review, where you will see the pharmacist in your home. The pharmacist will prepare a report for the GP which you can discuss at a special appointment with your doctor.
The NPS provides comprehensive information on all matters related to medicines.
If you have any further queries, please don't hesitate to contact us at the clinic. Our Contact Details can be found here.